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HOME > ¸®Æ÷Æ®³í¹® > ÀϹݸ®Æ÷Æ® > »ó¼¼º¸±â |
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ÀϹݸ®Æ÷Æ® > »çȸ°úÇÐ |
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2007.10.02 |
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900 |
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1. Describe Village Volvo's service package.
2. How are the distinctive characteristics of a service firm illustrated by Village Volvo?
3. Characterize Village Volvo in regard to the nature of the service act, the relationship with customers, customization and judgement, the nature of demand and supply, and the method of service delivery.
¢À¼ºñ½º ÇàÀ§ÀÇ ¼º°Ý
¢À°í°´°úÀÇ °ü°è
¢À°í°´È¿Í ÆÇ´Ü
¢À¼ö¿ä¿Í °ø±ÞÀÇ ¿ø¸®
¢À¼ºñ½º Àü´ÞÀÇ ¹æ¹ý
4. How could Village Volvo manage its back office like a factory?
5. How can Village Volvo differentiate itself from Volvo dealers |
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1. Describe Village Volvo's service package. village volvo's°¡ °®Ãß°í ÀÖ´Â ±âº»½Ã¼³(Supporting Facility)·Î´Â 4°³ÀÇ ÀÛ¾÷Àå, »ç¹«½Ç, ´ë±â½Ç, º¸°ü½Ç, ÀÛ¾÷¿¡ ÇÊ¿äÇÑ °ø±¸, ȸ»ç°¡ º¯µÎ¸®¿¡ À§Ä¡ÇØ ÀÖÀ½¿¡ °í°´µéÀÇ ±³ÅëÀÇ ºÒÆíÀ» ÇؼÒÇØÁÙ ¼ÅƲ¹ö½º¼ºñ½º¸¦ À§ÇÑ Â÷·® °®Ãß°í ÀÖ´Ù ±×¸®°í ¹æ¹® °í°´µéÀÌ ÆíÈ÷ ½¬¸ç ±â´Ù¸± ¼ö ÀÖµµ·Ï ¹è·ÁÇÑ ¼ºñ½ºÀÎ ¼ºñ½º·Î´Â °¢Á¾ ÀÚµ¿Â÷ ºÎÇ°, °í°´ÀÌ ½¬´Â °÷ÀÇ À½½Ä°ú ÀâÁö TV ½Å¹® µîÀÌ ÀÖ°í °í°´ÀÇ °í°´¿¡°Ô ºñ¿ë°ú ¼Ò¿ä½Ã°£ÀÇ ÃßÁ¤Ä¡¸¦ ¾Ë·ÁÁÜ, Â÷ÈÄ¿¡ Á¤ºñÇÒ ³»¿ëÀ» ¾Ë·ÁÁÖ´Â CRM, °ü·Ã¾÷ü¿ÍÀÇ ³×Æ®¿öÅ© Á¦°øÇÏ´Â Á¤º¸ ¼ºñ½º ±×¸®°í Á¤ºñ ÈÄ ºÎµå·´°Ô ´Þ¸®´Â ÀÚµ¿Â÷, ´ë±â½ÇÀÇ ÈÞ½Ä °ø°£, ¼ÅƲ ¹ö½º ¼ºñ½º·Î ´À³¥ ¼ö ÀÖ´Â Æí¸®ÇÔ°ú ¿ìÆí¿±¼ ¼ºñ½º, ±³Ã¼ ºÎÇ°ÀÇ È®ÀÎ, ¼ö¸® ÈÄ Â÷·® ³»ºÎÀÇ Áø°øû¼Ò, ¸Å¿ù 1ȸ Åä¿äÀÏ ¾Æħ °£´ÜÇÑ Á¤ºñ±³À° Á¦°ø ÀÚ½ÅÀÇ ÀÚµ¿Â÷¸¸À» À§ÇÑ Æ¯º°ÇÑ ¸í½ÃÀû ¼ºñ½º µ¿Â÷ Á¤ºñ ÈÄ ±Ù½ÉÀÌ »ç¶óÁü. Á¤ºñ½Ã±â¸¦ ¾Ë·ÁÁÖ¾î ÆíÇÑ ¸¶À½ µî ¹¬½ÃÀû ¼ºñ½º·Î ±¸¼ºµÇ¾î ÀÖ´Ù
2. How are the distinctive characteristics of a service firm illustrated by Village Volvo? ¿À´Ã³¯ »çȸ¿¡¼´Â Á¦Ç°¿¡ ´ëÇÑ ±âº»ÀûÀÎ ¹°ÁúÀûÀÎ ¿ä¼Ò´Â Â÷º°ÀûÀÎ ¿ä¼Ò°¡ µÉ ¼ö °¡ ¾ø´Ù ÀÌ´Â ±×¸¸Å °¢ ȸ»ç ¸¶´Ù Á¦Ç°Àû ´ëÇÑ ¹°ÁúÀû ¼º´É¿¡ Â÷ÀÌ´Â Àû¾îÁö°í ÀÖ´Ù´Â °ÍÀ» ¸»ÇÑ´Ù ±×·¯¹Ç·Î °í°´À» ÀÌÇØÇÏ°í °í°´ÀÇ ¿øÇÏ´Â ¿ä¼Ò¸¦ ¾Ë¾Æ³»¾î ¼ºñ½º·Î¼ Â÷º°À» ¸¸µé¾î ³»¾î¾ß ÇÑ´Ù ¿ì¼± village volvo's ¶ÇÇÑ ´Ù¸¥ Á¤ºñ¼Ò¿¡ ºñÇØ Â÷º°ÀûÀÎ ¿ä¼Ò·Î µé ¼ö ÀÖ´Â °ÍÀº village volvo's¸¸ÀÇ Ã¶ÀúÇÑ Ç°Áú°ü¸® º¸´Ù´Â ³ºÀº °í°´µé¿¡°Ô ´õ ³ªÀº ¼ºñ½º¸¦ Á¦°øÇÔÀ¸·Î½á Ÿ Á¤ºñ¼Ò¿Í Â÷º°¼ºÀ» µÎ¾ú´Ù ºô¸®Áö º¼º¸ÀÇ °æ¿µÀü·«Àº º¸Áõ±â°£ÀÌ ³¡³ º¼º¸ ÀÚµ¿Â÷¿¡ ´ëÇÑ °íÇ°Áú ÀÇ ¼ö¸®¼ºñ½º¸¦ ½Ñ °¡°Ý¿¡ Á¦°øÇÔÀ» Àü·«À¸·Î ÇÏ¿´´Ù ¿ì¼± village volvo's¸¦ â¾÷ÇÑ µÎ»ç¶÷Àº º¼º¸ÀÇ µô·¯·Î 22³â°£¿¡ °æÇè°ú ³ëÇÏ¿ì¶ó´Â À̹ÌÁö·Î °í°´¿¡ ÀÇÇÑ ÁÁÀº ÆòÆÇÀ» ¾òÀ» ¼ö°¡ ÀÖ¾ú°í ¸ÅÁÖ Æ¯Á¤ÇÑ ½Ã°£´ë¸¦ ¼³Á¤ÇÏ¿© °í°´À» À§ÇÑ ¿£Áø ƪ¾÷À̳ª ¿ÀÀϱ³È¯°°Àº °£´ÜÇÑ Æò»óÀû Á¤ºñ ¼ºñ½º¸¦ ¹ÞÀ»¼ö ÀÖ°Ô ÇÏ¿´°í Ưº°ÇÑ Á¤ºñ´Â °í°´µéÀÇ ½Ã°£Àû Æí¸®ÇÔÀ» Á¦°øÇϱâÀ§Çؼ ¿¹¾àÁ¦¸¦ ½ÃÀÛÇÏ¿´´Ù |
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4 ÆäÀÌÁö |
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2007 ³âµµ |
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